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Microsoft Dynamics CRM

Overview

CRM Overview 150x225 DP 47226299 lCustomer relationship management (CRM) is all about managing the interactions you have with your customers. Microsoft Dynamics CRM is a full customer relationship management suite  with marketing, sales and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win and grow profitable customer relationships. Microsoft Dynamics CRM works with familiar Microsoft products to streamline processes across an entire business.

Microsoft Dynamics CRM is easy-to-use, fast-to-deploy and low-cost.

 Attract Prospects - Generate demand

CRM Attract 150x210 DP 5406092 lDrive your pipeline with breakthrough marketing campaigns. Management features and insightful marketing analytics increase the effectiveness of marketing programs, generate demand and better track progress through key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return. Data cleansing and segmentation tools help you reach the right people first time.

Amplify your Selling Power - Close Deals Fast

CRM Amplify DP 2609422 lFocus on the right opportunities to help close deals faster and exceed your goals. Automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. Single view of customer tools give sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of product and service offerings.

Delight your Customers - Deliver Responsive Service

CRM Delight DP 27727683 originalDeliver timely, relevant and personal service across all channels. Customer information, case management, service history and support knowledge is available on desktops and mobile devices of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a customer service solution that is familiar to users, matches your support process, and places no limits on the number of users.

Collaborate with Customers, Suppliers, Staff - Drive Productivity

CRM Collaborate DP 48730453 lThe combination of CRM capabilities and productivity tools helps to give you the ability to create and manage all interactions easily with everyday tools such as email, shared calendars, IM, video conferencing, and document collaboration.

 

 

Any Time any where Mobility

The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits. Placing customer information at the fingertips of mobile professionals ensures they always have the most up-to-date information.

Works with your existing Systems - Integration with:

  • Dynamics ERP Solutions
  • MYOB
  • Microsoft Office

Next steps:

To find out more about how OpenPlanSoftware can help improve how Software works for your Business , Ask us a Question, Request an online demonstration or call us on +61 2 9460 6460.

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