Create a competitive edge with superior customer service
Service Management in Microsoft Dynamics can help your organization respond to customer service requests, organize resources for maximum efficiency, and boost customer satisfaction. You can more efficiently manage and allocate service items while gaining insight into the costs associated with your service orders.
Enhance operational efficiency
At OpenPlanSoftwarer we work with you to create a more productive work environment with tighter control over parts, inventories, costs, workloads, and task prioritization. Streamline the generation, dispatch, completion, and invoicing of service orders and more easily specify and track parts consumption when you have improved access to up-to-date information about contract agreements, pricing, task prioritization, and the skills and workloads of service technicians or teams.
Effectively manage contracts
Set up and track warranties and service level agreements (SLAs) and contractual service periods or response times so your people can automate related service orders, capture data on contract fulfillment and history, and help ensure more profitable quotes and agreements. The result – you become a more valued supplier.